TERMS AND CONDITIONS

SHIPPING COSTS

Shipping is on a single rate of € 7.99 for each type of product and throughout Italy.

Shipping is free for orders over € 69.99!

The purchased product will be shipped via the GLS courier within 24h of purchase and delivery will be made in 24 / 48h, when the goods are entrusted to the courier you will receive an SMS or an E-Mail with the link for tracking the product .

WITHDRAWAL AT HOME

Since the discounted prices of the bikes are to be referred only ONLINE and WITHOUT EXCHANGE we would like to clarify that it is possible to collect them free of charge but with boxed bikes (to be partially assembled) and without saddle positioning service.

PRODUCT WARRANTY

The warranty on individual products is linked to the original manufacturer’s warranty.

RIGHT OF WITHDRAWAL

Sales of products via the Internet are governed by the law Legislative Decree n. 21 of 21/02/2014 which regulates the matter of distance contracts, that is, carried out outside commercial premises.

This legislation establishes the right of withdrawal, or the possibility for the consumer to return the purchased product and to obtain a refund of the expense incurred.

This right is reserved exclusively for natural persons (consumers).

To exercise the right of withdrawal it is necessary to send, within 15 days of receipt of the goods, a communication in which the desire to withdraw from the contract is expressed and at the same time return the products within 14 days at our Bike Academy shop. The only non-refundable costs required are those incurred by the consumer for shipping the product.

The right of withdrawal is totally lost if the returned product is not intact, that is:

  • Lack of original packaging
  • Original labels and coupons cut or missing
  • Absence of integral elements of the product (accessories, screws, instruction manuals, etc)
  • Damage to the product for reasons other than transport
  • Product use, the product must not have been used, worn or assembled for refund.

The return of the product in case of withdrawal is the responsibility of the consumer and the related costs will be borne by the customer.

In case of payment via PayPal, the customer can receive up to 30EUR refund for the cost of returning the goods ( FAQ )

Customers who purchase as companies and / or professionals with a VAT number and for which an invoice has therefore been issued cannot exercise the right of withdrawal art. 1469 bis.

REFUND

Bike Academy will refund the cost of the goods shipped excluding shipping costs within 7 working days following receipt of the returned goods only if the goods comply with the requirements of the right of withdrawal indicated above. The refund will be made with the same payment method used by the customer: bank transfer for orders paid by bank transfer (indicate your bank details), credit card or Paypal.